The 4Q Survey Community

Sarah-Jane Morris
  • Female
  • Montreal, Quebec
  • Canada
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I really dont know why, I want to say that I really dont know how but that would be a cop out so Im going to try to sync with seasonal traffic.
on Monday
Have you had 4Q on your site since you first heard about it and haven't turned back? If so, how has continuous measurement of your visitors' voice benefited you, what trends have you noticed and have you made site changes to impact your results?
on Monday
I still have a low traffic site, yet even with that in the last 6 months I have made several changes to my site and content thanks to the results I get. Can't wait for the GA integration to be completed!
May 25
Have you had 4Q on your site since you first heard about it and haven't turned back? If so, how has continuous measurement of your visitors' voice benefited you, what trends have you noticed and have you made site changes to impact your results?
May 25
Have you had 4Q on your site since you first heard about it and haven't turned back? If so, how has continuous measurement of your visitors' voice benefited you, what trends have you noticed and have you made site changes to impact your results?
February 11
Hello Sarah-Jane, I found the report to be very interesting. I am currently working with a hotel and would like to compare the satisfaction index in the 4q survey to the iPSI index. Is there a way to compare both? The satisfaction index on the site…
February 8
Have you had 4Q on your site since you first heard about it and haven't turned back? If so, how has continuous measurement of your visitors' voice benefited you, what trends have you noticed and have you made site changes to impact your results?
December 11, 2009
In order to get this code to validate, you will probably need to add an amp; to the & sign. It depends on your DOCTYPE.
November 26, 2009
September 23, 2009
So it didn't like it? I'm sure it's not personal :) Yes, our form was built to accept US and Canada numbers. Sorry about that! Thanks for the feedback, though. I will definitely look into changing that.
September 23, 2009
Hi Sarah, I'm trying to download the report but the form doesn't like my UK number, i had to use a US format 877-796-3600 to get through.
September 23, 2009
tom funk and Sarah-Jane Morris are now friends
September 16, 2009
Hi Sean, The cookies that we drop are associated back to the survey ID itself, so are not dependent on the domain. As long as you use the same code throughout your domains, your visitors will not have more than one exposure to the survey within a 3…
September 11, 2009
Hi David, Our translations are handled by a reliable third party (not babelfish). Occasionally, there are misinterpretations on the part of the translators that can lead to some inaccurate translations. We rely on the community to catch these, so t…
September 11, 2009
Hi Sean, Thanks for your question. If your visitors are navigating across your multiple subdomains within the context of one visit, you only need to place the code on their entry point - ie: your homepage, etc. If they click through to a subdomain,…
September 10, 2009
Hi Mary, If your customers don't have cookies enabled or clear their cookies once per session, they may see the invitation more than once within the 30-day period. Fortunately, as most internet users allow cookies, this is not a regularly reported…
September 8, 2009

Comment Wall (61 comments)

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At 10:33am on July 27, 2010, dean dyer said…
hi Sarah,
are we friends? It says I have sent you a request. Anyway... reading your comments, yes I have some suggestions on some little cash generators, that I've gotten cash from without spending any... With your permission I'll send you the link.
dean
At 1:42pm on November 16, 2009, Panita U=thairum said…
Hello!! =D
At 12:30pm on June 19, 2009, Noran El-Shinnawy said…
Merci :) I'm still a newbie on this site.
At 9:36am on June 9, 2009, Raman Sehgal said…
took long enough, i know. another social media outlet for me to use now (even though i'm on "blackout" =)
At 11:15pm on May 31, 2009, Dave Koehne said…
Hi Sarah, thanks for dropping me a hello. What do you think of our website? www.signorg.net
At 3:48am on May 21, 2009, Chris Williams said…
Thank You Jane, appreciated.
At 2:19pm on May 12, 2009, Jill Saxon said…
No help yet!! :(
At 7:47pm on May 3, 2009, Cemi Ozel said…
Hi Sarah,

Thanks for adding me as a friend:)
At 2:27pm on April 29, 2009, Paul Skarvinko said…
Hi Sarah,

Thanks for inviting me! All is well in Burlington - staying busy- heading out to eMetrics next week and then several other cities for our Google Analytics Seminars for Success events.

Paul
At 10:16am on April 29, 2009, Annie Marcotte said…
Thanks Sarah-Jane

We should be using 4Q soon on our website...currently learning...

Sarah-Jane Morris's Blog

Sarah-Jane Morris

The Web Analytics Association Uses 4Q on their Site

Reposted from iPerceptions.com:

Web Analytics Association Implements 4Q from iPerceptions to Optimize Online Experience

The Web Analytics Association turns to 4Q from iPerceptions to bolster web experience and learn from visitors and members

New York, NY — August 18, 2009 — iPerceptions Inc. (TSX.V:IPE), a leading provider of voice-of-customer web analytics, announced today that the Web Analytics Association (WAA) has launched its 4Q website survey solution developed in collaboration with not… Continue

Posted on August 26, 2009 at 11:00am —

Sarah-Jane Morris

iPerceptions Releases Q2 Hospitality Industry Report

Data contained in the Hospitality Industry Report for Q2 2009 represents aggregated information obtained from enterprise solution webValidator™ and free 4Q studies deployed on the websites of leading hospitality brands. This industry-specific database accretes data from more than 123,000 visitors. The full report can be found on the iPerceptions website at http://www.iperceptions.com/en/resource-center.

The report give… Continue

Posted on August 11, 2009 at 9:38am — 3 Comments

Sarah-Jane Morris

From 1to1media.com: Finding the Most Accurate Measure of Website Success by our own Jonathan Levitt

Finding the Most Accurate Measure of Website Success

For the past decade online marketers have focused on a single metric, almost to the exclusion of all others: conversion. They've implemented costly Web analytics systems, spent hours optimizing the "conversion funnel" to get more people to the shopping cart, and, above all, have focused on getting as many people to complete a purchase as possible. But conversion rates among leading retailers still hover around 2 to 3 percent...

Read the rest… Continue

Posted on June 23, 2009 at 1:49pm —

Sarah-Jane Morris

4Q Survey Nominated for a ClickZ Marketing Excellence Award

Exciting news! The 4Q Survey has been nominated in the "Analytics Platform" category (alongside notables like Coremetrics, Omniture and Webtrends) for the CLickZ Marketing Excellence Awards. According to ClickZ, the final list of nominees "are the products or services that help online marketers analyze the impact of online advertising and marketing campaigns and provide them with insights they can act on."

Final winners announced June 2nd. Keep your fingers crossed!

See more here:… Continue

Posted on May 1, 2009 at 11:18am — 1 Comment

Sarah-Jane Morris

4Q Survey Featured on InternetRetailer.com: "Refereeing a Redesign"

InternetRetailer.com has just published a comprehensive article breaking down some of the tools that can help online retailers successfully tackle a site redesign. One of the tools mentioned was our very own 4Q survey. Manjula Higginbotham, support and implementation manager at e-commerce software company AmeriCommerce, as well as part-time e-commerce manager at children’s furniture e-retailer Pippin McGee, illustrates the value of the feedback provided by the 4Q survey:

“About 60% of the 400 t… Continue

Posted on April 30, 2009 at 2:30pm —

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